Help Center

**Coronavirus Update

• Please note that all worldwide shipping in unfortunatley impacted by the Coronavirus.  This means disruption and delays to shipments.  

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 3-5 business days to be delivered to you.
• International orders take 7-15 business days to be delivered.
• Shipping time might vary depending on location, shipment method and other factors.
• Please note some of our items come from suppliers based outside of the United States and therefore delivery may take longer.  

Shipping cost:

• General domestic (US) orders ship for around $3
• International orders are dependent on weight and location.
• Full price will be displayed at checkout. 
  

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email sales@fluffypalace.com with the subject 'Returns' and include your order number, name and the reason for the return.  The return address will normally be included in your paperwork on delivery, so hold on to this.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
  

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^{Our support team is always happy to guide you at any step!}

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We will update your order with tracking details. If you want a status update, please feel free to email us.

If your order has not shipped, it may be possible to change or amend your order.  Naturally, once it has shipped, orderd cannot be changed.

Please email us and we will cancel your order if it has not shipped.